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Member Service


Branch Hours

Monday – Friday
9:00am - 5:00pm

9:00am - 1:00pm

Drive-up Hours

Monday – Friday
9:00am - 5:00pm

9:00am - 1:00pm

Contact Center Hours

Monday - Friday
9:00 am - 5:00pm

9:00 am - 1:00pm

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Contact Center


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Use the Message Center in Online Banking so you can include all the details you’d like with no worries. We’ll respond within five business hours. Be sure to indicate how you would like us to respond (via email or phone).

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Loan Payment Address

P.O. Box 40070
Arlington, VA 22204-7070

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Fax Numbers

Equity Real Estate Payoffs: 703-516-8177
First Mortgage Payoffs: 906-487-5894
Loan Department: 703-516-8190
General Use/Payment History Verifications: 703-516-8175

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Shared Branches

You have access to over 5,000 additional locations at which to conduct business. Visit Shared Branching or use our Mobile App to find other convenient locations.

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Debit Cards & ATM Cards

Activation: 866-820-5821
PIN Change: 866-985-2273

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Credit Cards

Activation: 800-631-3197
PIN Change: 800-631-3197
Balances & General Information:

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Report a Lost or Stolen Card

Domestic: 888-918-7313
International: 727-299-2449

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Visa® Payment Address

P.O. Box 71050
Charlotte, NC 28272-1050

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Overnight Visa® Payment Address

Payment Processing Dept. PSCU
560 Carillon Parkway
St. Petersburg, FL 33716

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Credit Card Rewards Redemption

Log into online banking at olbaccess.seokeks.com/authentication or call 855-514-2946.

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Real Estate


Equity Real Estate Payoffs: FAX to 703-516-8177 or

Subordination & Modification Requests: 

Verification of Mortgage Payments: FAX to 703-516-8175



First Mortgage Payoffs (Midwest Loan Services): FAX to 906-487-5894

General Assistance:  mortgages@seokeks.com*


Manage your money anytime, anywhere with our mobile app.

5 star rating
5 star rating

Why Choose Arlington

As a full-service credit union, we’re a cooperative of members like you who know that by coming together, we can all benefit in our financial journey.

Financial Empowerment

We’re here to help our members—and neighbors—meet their financial goals and live their best lives.

Rewarding Experience

We think there’s nothing more rewarding than serving our members—and believe one good turn deserves another.

Utmost Integrity

We not only meet your financial needs, we commit to being a good neighbor and serving with integrity.

The Fine Print

*Please do not submit your account number or social security number via email or contact form. Information sent is at risk of loss of confidentiality if the information is transmitted over the internet.